WARRANTY POLICY
TERMS & CONDITIONS
WARRANTY PERIOD
South Africa – 2 Years
Botswana – 2 Years
Namibia – 2 Years
Swaziland – 2 Years
Lesotho – 2 Years
Zambia – 1 Years
Zimbabwe – 1 Years
Mozambique – 1 Years
WARRANTY EXCEPTIONS
Conditions and damages resulting from any of the following cases:
- Improper installation, delivery or maintenance (i.e., pump filter cleaning);
- Any repair, modification, alteration, or adjustment not authorized by the Manufacturer;
- Misuse, abuse, accidents or unreasonable use;
- Incorrect electric current, voltage or supply;
- Damages due to voltage fluctuations or lightening;
- Improper settings of any control;
- Product previously repaired by non-authorised Service Partner. Damage on aesthetic components due to
- transport and movement (i.e., dents, scratches) are not covered by warranty. Aesthetic components (i.e.,handles, lamps, glass, plastics). Light bulbs, water filter air filter, carbon filter, rubber hoses. Accessories and glass made optional (i.e., shelves, plates). Products used for non-domestic purpose or located in commercial environment (i.e., restaurants, hotels, hairdressers, laundry shops, butcher shops and garage).
- Installation cost (i.e., water, power and gas connection). Where a product has been returned due to incorrect information furnished by the dealer regarding the features and use of the product.
Assistance or service call to:
- Correct any improper installation;
- Instruct the consumer on proper product usage;
- Transport appliance to the service workshop;
- No failure found (in case of functional failures claimed by the consumer and not found during technician check, the repair will be charged to the consumer);
- Periodic maintenance or the cleaning of water filter, pump filter and air duct filter;
- Removal of transport support or fixation screws;
- Settle of feet and setting of gas nozzles.
- Cost of the above-mentioned service call will be charged to the consumer. In no event shall KIC be liable for any consequential, either direct or indirect, damages whether foreseeable or unforeseeable, resulting from improper usage or maintenance of the appliance as well as for any damages consequently to the non-observance of the appliance’s instruction for use. After the warranty period, all repairs will be completely charged to the consumer.
KIC 2 YEAR WARRANTY
KIC products carry a full warranty service from the date of original retail purchase, supported by a qualified and committed network of service partners nationwide. Any functional part which fails in normal home use will be repaired or replaced, after a full assessment has been carried out by an Authorised Service Partner, free-of-charge including the part itself and labour costs. Evidence of the purchase (receipt), Model Number and Serial Number are required to obtain a free warranty service.
KIC 5 YEAR WARRANTY
1. KIC 5 Year warranty is a 3 year extension of our standard 2 year warranty.
2. KIC 5 Year warranty is only applicable to bottom mount refrigerators.
3. KIC 5 Year warranty is only valid if the purchase location and requested call out location is in South Africa and SACU countries (Botswana, Namibia, Eswatini (Swaziland) & Lesotho).
4. Registration will only be valid if completed before 90 days of purchase.
KIC WARRANTY
OUR PROMISE TO YOU
DURATION & COVERAGE
KIC products carry a full warranty service from the date of original retail purchase, supported by a qualified and committed network of service partners nationwide. Any functional part which fails in normal home use will be repaired or replaced, after a full assessment has been carried out by an Authorised Service Partner, free-of-charge including the part itself and labour costs. Evidence of the purchase (receipt), Model Number and Serial Number are required to obtain a free warranty service.
| SOUTH AFRICA 2 years | Eswatini (Swaziland) 2 years | BOTSWANA 2 YEARS | LESOTHO 2 YEARS | NAMIBIA 2 YEARS |
| Zambia 1 year | Mozambique 1 year |
All other countries – Please contact the store where your purchase was made.
WARRANTY EXCEPTIONS
Conditions and damages resulting from any of the following cases:
• Improper installation, delivery or maintenance (i.e., pump filter cleaning).
• Any repair, modification, alteration, or adjustment not authorised by the Manufacturer.
• Misuse, abuse, accidents or unreasonable use.
• Incorrect electric current, voltage or supply.
• Damages due to voltage peaks or lightening.
• Improper settings of any control.
• Product previously repaired by non-authorised Service Partners.
• Damage on aesthetic components due to transport and movement (i.e., dents, scratches).
• Aesthetic components (i.e., handles, lamps, glass, plastics).
• Light bulbs, water filter, air filter, carbon filter, rubber hoses.
• Accessories and glass made optional (i.e., shelves, plates).
• Products used for non-domestic purpose or located in commercial environment (i.e., restaurants, hotels, hairdressers, laundry shops, butcher shops and garage).
• Installation costs (i.e., water, power and gas connection).
• Where a product has been returned due to incorrect information furnished by the dealer regarding the features and use of the product.
Assistance or service call to:
• Correct any improper installation.
• Instruct the consumer on proper product usage.
• Transport appliance to the service workshop.
• No failure found (in case of functional failures claimed by the consumer and not found during technician check, the repair will be charged to the consumer).
• Periodic maintenance or the cleaning of water filter, pump filter and air duct filter.
• Removal of transport support or fixation screws.
• Settle of feet and setting of gas nozzles.
Cost of the above-mentioned service call will be charged to the consumer. In no event will KIC be liable for any direct or indirect consequential damages, whether foreseeable or unforeseeable, resulting from improper usage or maintenance of the appliance. KIC will also NOT be liable for any damages pertaining to the non-observance of the appliance’s instruction for use. After the warranty period, all repairs will be completely charged to the consumer.
