Please contact our service department on 086 088 4402 or via email on service@kic.co.za to book a service call. You can also get in touch with us by clicking on this link https://kic.co.za/contact-us/ and filling out service our form.
You can register your product by clicking on the following link https://service.kic.co.za/kic/job/public/product-registration.
If your KIC appliance is still under warranty, please email our service department on service@kic.co.za with your contact number, email address, location, and proof of purchase. Also include the problem you are experiencing so that our team can advise a KIC-approved service partner to assist you (refer to warranty terms and conditions).
When you get your new washing machine, you’ll see that it’s fitted with transportation brackets to prevent any damage that might occur during transportation. These brackets need to be removed before using the machine. Failure to do so will cause subsequent damages to the machine and therefore impact the warranty.
If your KIC appliance is still under warranty, please email our service department on service@kic.co.za with your contact number, email address, location, and proof of purchase. Also include the problem you are experiencing so that our team can advise a KIC-approved service partner to assist you (refer to warranty terms and conditions).
All out-of-warranty spares queries can be directed to Log A Spares Enquiry – Laundry by KIC
Nb. Please check the contact details under the Spares tab
When a third-party technician works on your unit, your warranty automatically becomes voided. We will be able to assist, and all cost associated with the said repair will be for your own account.
Please refer to your user manual (insert user manual pdf link) or our warranty terms and conditions on our website (warranty terms and conditions).
NOTE: Should your lightbulb not work after following these steps, please contact service@kic.co.za.
NOTE: If the problem is not solved after following these steps, please contact service@kic.co.za.
To replace or refill your refrigerator’s gas, contact service@kic.co.za. A technician will need to assess your refrigerator and pressure test it for leaks. Thereafter, the technician may refill your gas.
NOTE: If the problem is not solved by checking the above-mentioned, please contact service@kic.co.za.
NOTE: it is normal to hear refrigerant/gas noises during normal operation, such as
NOTE: If the problem is not solved after checking the above-mentioned, please contact service@kic.co.za.
It is recommended to clean the inside of your refrigerator with a mild detergent.
Clean your refrigerator and freezer compartments about once a month to prevent bad odours from forming. Immediately wipe up any spilled liquid. Unplug the refrigerator before cleaning. Extract all removable parts (shelves, drawers, etc.). Hand wash, rinse and dry all removable parts. Clean the inside of the appliance using a soft sponge or soft cloth. Do not use excessively aggressive detergents such as window cleaners, scrubbing powders, flammable products, cleaning waxes, concentrated detergents, bleach, petroleum-based products. Do not use paper towels, scrubbing pads or any other rough cleaning products. Metal or stainless steel parts must be carefully wiped and dried with a soft cloth.
For free-standing refrigerators, leave 5 cm above and 10 cm behind the appliance. This allows heat to be evacuated quickly and reduces energy consumption. For built-in appliances, the space required is always specified in the product specifications.
WARNING: Never position a refrigerator or freezer near a heat source (stove, oven, etc.)
This appliance is designed to operate in 3 ways: either as a refrigerator, a chiller or a freezer.
To set the Vari-Freeze Thermostat to your specific requirement, simply adjust the knob using a screwdriver or coin to the appropriate setting. The temperature in the cabinet can be adjusted by turning the knob to each function setting: Anti-clockwise increases the temperature (makes cabinet warmer) and clockwise decreases the temperature (makes cabinet colder). The Vari-Freeze control can be found on the side of the unit next to the vent.
At the freezer setting on the dial, the temperature can range from -18°C to -23°C depending on whether the unit is empty or packed. This setting is ideal for storing frozen food for long periods of time. Refer to the Freezing Guide on the inside of the Chest Freezer lid.
300mm Above
80mm Behind
40 mm Each Side
The serial number is written on the product nameplate (grey label).
For refrigerators, this label is located inside the unit:
Visit your closest retailer that stocks KIC appliances.
If your KIC appliance is still under warranty, please email our service department on service@kic.co.za with your contact number, email address, location, and proof of purchase. Also include the problem you are experiencing so that our team can advise a KIC-approved service partner to assist you (refer to warranty terms and conditions).
KIC products carry a full warranty service from the date of original retail purchase, supported by a qualified and committed network of service partners nationwide. Any functional part which fails in normal home use will be repaired or replaced, after a full assessment has been carried out by an Authorised Service Partner, free-of-charge (including the part itself and labour costs). Proof of purchase (receipt), Model Number and Serial Number are required to obtain a free warranty service.
Please refer to your user manual (insert user manual pdf link) or our warranty terms and conditions on our website (Terms & Conditions).
When a third-party technician works on your unit, your warranty automatically becomes voided. Our warranty exceptions include conditions and damages resulting from any of the following cases:
NOTE: Our warranty exceptions are not limited to the above-mentioned. All exceptions can be viewed by clicking on the following link: https://kic.co.za/legal/#tcs
If large amounts of ice form in a short period of time, the following checks should be made:
The door seal could be worn out. If you close the door with a piece of paper between the seal and the freezer you should not be able to remove it without any effort.
his appliance is designed to operate in 3 ways: either as a refrigerator, a chiller or a freezer.
To set the Vari-Freeze Thermostat to your specific requirement, simply adjust the knob using a screwdriver or coin to the appropriate setting. The temperature in the cabinet can be adjusted by turning the knob to each function setting: Anti-clockwise increases the temperature (makes cabinet warmer) and clockwise decreases the temperature (makes cabinet colder). The Vari-Freeze control can be found on the side of the unit next to the vent.
At the refrigerator setting on the dial, the temperature in the cabinet can range from -2°C to 5°C depending on whether the unit is empty or packed. This temperature is ideal for storing perishable foods such as dairy products, fresh vegetables, cold meats and left-overs. Beverages can also be stored at this temperature to ensure that they are cool when served.
At the chiller setting on the dial, the unit may be compared with a butcher’s cold storage facility. The temperature in the cabinet can range from -4°C to -12°C depending on whether the unit is empty or packed. The advantage is that the food can be cooked without first defrosting. Food stored at the chiller setting will not release water and will keep its natural fibre. Sometimes, it is undesirable to freeze a fine cut of meat, as some of its flavour would be lost during freezing. At the chiller setting the meat could be cooked as though it were fresh and portions could be removed without defrosting, while the rest could be stored for use on another occasion.
At the freezer setting on the dial, the temperature can range from -18°C to -23°C depending on whether the unit is empty or packed. This setting is ideal for storing frozen food for long periods of time. Refer to the Freezing Guide on the inside of the Chest Freezer lid.
NOTE: This Product is Designed for Domestic Use Only
If the unit is used as a freezer, it will require periodic defrosting (please see section on defrosting in your user manual). During the refrigerator or chiller operation, there could be a gradual build-up of condensation (water droplets) on the cabinet floor, which is normal. The water should be sponged up and removed whenever it becomes excessive.
NOTE: the cabinet requires defrosting before switching from freezer to refrigerator or chiller option.
It indicates the maximum quantity of fresh food (in kg) that the appliance can freeze over a period of 24 hours.
Limit the amount of times you open your freezer. The frozen contents of your freezer will last longer if it is well-filled; if this is not the case, you can remedy this by filling it with plastic bottles half-filled with water which will act as ice packs.
This may be due to door seal wear. To test it, close the door by wedging a sheet of paper between the seal and the freezer; if the seal is in good condition, you should not be able to extract the sheet of paper without effort. You should also be careful not to store hot food in your fridge or freezer. Remember to cover all food well and be sure to limit the number of door openings and not to leave them open for a long time.
The serial number is written on the product nameplate (grey label).
For chest freezers, it is located behind the unit:
After the delivery of your new equipment, it is advisable to wait 24 hours before the first electrical connection so as not to damage the cold circuit. Similarly, after plugging in, it is recommended to wait until the device has reached the appropriate temperature before charging it (-18°C for a freezer and 3 to 4°C for a refrigerator).
300mm Above
80mm Behind
40 mm Each Side
Visit your closest retailer that stocks KIC appliances.
When you get your new washing machine, you’ll see that it’s fitted with transportation brackets to prevent any damage that might occur during transportation. These brackets need to be removed before using the machine. Failure to do so will cause subsequent damages to the machine and therefore impact the warranty.
If your KIC appliance is still under warranty, please email our service department on service@kic.co.za with your contact number, email address, location, and proof of purchase. Also include the problem you are experiencing so that our team can advise a KIC-approved service partner to assist you (refer to warranty terms and conditions).
KIC products carry a full warranty service from the date of original retail purchase, supported by a qualified and committed network of service partners nationwide. Any functional part which fails in normal home use will be repaired or replaced, after a full assessment has been carried out by an Authorised Service Partner, free-of-charge (including the part itself and labour costs). Proof of purchase (receipt), Model Number, and Serial Number are required to obtain a free warranty service.
Please refer to your user manual (insert user manual pdf link) or our warranty terms and conditions on our website (Terms & Conditions).
When a third-party technician works on your unit, your warranty automatically becomes voided. Our warranty exceptions include conditions and damages resulting from any of the following cases:
NOTE: Our warranty exceptions are not limited to the above-mentioned. All exceptions can be viewed by clicking on the following link: https://kic.co.za/legal/#tcs
The serial number is written on the product nameplate (grey label).
If you would like your unit repaired, contact service@kic.co.za or 0860 884 402
If your washing machine is not draining water, it could be because there is a clogged pump or a kinked hose.
If such an error occurs, follow the following steps:
NOTE: If the problem is not solved after following these steps, please contact service@kic.co.za.
Turn your mains power supply off and remove the plug from the socket before carrying out maintenance and cleaning of your machine. Turn off the water supply before starting maintenance and cleaning of your machine.
Warning: Do not use solvents, abrasive cleaners, glass cleaners or all-purpose cleaning agents to clean your Washing Machine. They may damage the plastic surfaces and other components with the chemicals they contain.
Water inlet filters prevent dirt and foreign materials from entering your machine. We recommend that these filters are cleaned when your machine is unable to receive sufficient water, although your water supply is on and the tap is open. We recommend that you clean your water inlet filters every 2 months.
The filters at the water inlet valve may become clogged due to water quality or lack of required maintenance and may break down. This may cause a water leak. Any such breakdowns are out of the scope of the warranty.
The pump filter system in your Washing Machine prolongs the life of the pump by preventing lint from entering your machine. We recommend that you clean the pump filter every 2 months.
The pump filter is located behind the cover on the front-lower right corner. To clean the pump filter:
It could be because your:
NOTE: If the problem is not solved after checking the above-mentioned, please contact service@kic.co.za.
This could be because your:
NOTE: If the problem is not solved after checking the above-mentioned, please contact service@kic.co.za.
This could be because:
NOTE: If the problem is not solved after checking the above-mentioned, please contact service@kic.co.za.
This could be because:
NOTE: If the problem is not solved after checking the above-mentioned, please contact service@kic.co.za.
This could be because:
This could be due to:
The end of the water drain hose is too low for the machine. Check that the drain hose is at a suitable height.
There is no need to worry about this, it simply means that water is in the unseen part of the drum.
Non-dissolving particles of some detergents may appear on your laundry as white spots. To solve this, perform an extra rinse or clean your laundry with a brush after it dries.
This could be because there is untreated oil, cream or ointment on your laundry. To get rid of them, use the amount of detergent as instructed on the packaging in the next wash cycle.
This simply means that the Unbalanced load control system has been activated. The Unbalanced load control system will try to spread your laundry. The spinning cycle will begin once your laundry is spread. Load the drum evenly for the next wash.
Visit your closest retailer that stocks KIC appliances.
All Right Reserved.
