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HERE ARE SOME COMMON QUESTIONS

5 Year Warranty

Bottom mount fridge. Valid upon registration .

2 Year Warranty

Standard warranty on all our products.

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Customer Support

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Hobs
How do I clean and care for my stainless steel surfaces?
Some suggestions for cleaning and caring for stainless steel surfaces: • Use a stainless steel cleaner and polish. Use liquid detergent or all-purpose cleaner. Rinse with clean water and dry with soft, lint-free cloth. • Use vinegar for hard water spots. Do not use soap-filled scouring pads, abrasive cleaners, Cooktop Polishing Cream, steel-wool pads, gritty wash cloths. or some paper towels. Damage can occur.
What is the minimal distance required between the cooktop and the hood?
For a KIC gas hob of less than 7500W power the minimum distance is 650mm. For hobs over 7500W the minimum distance is 750mm. Electric hobs should be 650mm apart.
Can I use my gas hob if the electricity goes out?
In case of a prolonged power failure, surface burners can be lit manually. Hold a lit match near a burner and turn the control knob to the high position.
The chrome rim around the solid hot plate has discoloured
The rim is made of stainless steel to prevent rusting. Changes in colour due to the high temperatures of the hot plate are quite normal.
The hob burners are stained and discoloured. How can they be cleaned?
The rim is made of stainless steel to prevent rusting. Changes in colour due to the high temperatures of the hot plate are quite normal.
Can KIC hobs be used with LPG gas?
KIC hobs are fitted with LPG gas jets. Natural gas jets are supplied separately in the product.
Hoods
I cannot install external ducting for my cooker hood. Is recirculation a good idea?
Yes. All KIC hoods can be used in ducted or recirculation modes. Recirculation removes unpleasant odours and fat from the air that passes through it and blows the air back into the kitchen. This system does not reduce the humidity of the air so the humidity in your kitchen can increase. Do not connect a motorless hood to a central ventilation system.
What is the minimal distance required between the cooktop and the hood?
For a KIC gas hob of less than 7500W power the minimum distance is 650mm. For hobs over 7500W the minimum distance is 750mm. Electric hobs should be 650mm apart.
Do I need special filters for a circulation hood?
Yes, you would need a special fat and odour filter. This is usually a cartridge filled with odour absorbing grains of carbon. It is important that the filter is replaced regularly, see the manual for instructions.
What Cookerhoods can be vented from the rear?
Only Wall Mounted Cookerhoods can be vented from the rear.
What height above a hob does a Cookerhood need to be?
Please refer to your IFU (Instructions For Use) manual for your particular model. Generally, we advise a distance of 750mm above a gas hob and 650mm above an electric hob. If your Cookerhood was packed with an additional note on height use, please refer to this advised distance. KIC advises you keep this piece of paper with the IFU for safe-keeping.
If I have a 68cm Hob do I need a 90cm wide Cooker Hood?
No, not as long as you follow the instructions and place the hood the correct distance from the hob.
What is the maximum length of venting I can have on my Cookerhood?
Ideally not more than 3 meters.
What size vent hose do I use for an Island Hood?
Ideally a 150mm diameter hose but a kit that reduces it to 120mm, is available. Please contact our Customer Service for technical information on 0860 884 401.
Washing
How much detergent do I need for each load?
This depends on the hardness of your water and the soil in your clothing. Softened water requires quite a bit less detergent than hard water—yet the more soiled the clothes, the more detergent you need to clean them. See the instructions on the detergent package for specific guidelines. If soap suds remain at the end of the cycle, you are probably using too much detergent.
When is a pre-wash program necessary?
Only when your laundry is very dirty.
What causes those fuzzy balls on some clothing?
Many synthetic clothes shed small fibres that ball up and cling to the clothes. Remove these “pills,” if you like, with a fuzz-removing device that is available from many department stores. Overloading your washer can make this condition worse.
Why do some clothing dealers suggest washing clothes inside out?
Turning clothes inside out doesn’t affect the wash performance, but can help to prolong the life of your garments, especially coloured garments or those with a special finish or logo. It can also help prevent fluff balls forming on woollen garments.
Refrigeration
What can I do to preserve my food during a power interruption?
If the electricity in your house goes off, the amount of time that the freezer will stay cold varies. A full freezer stays colder for longer than a partially filled one, and a freezer of meat will stay colder for longer than a freezer of ready cooked meals. To preserve the cold temperature for as long as possible, keep the door shut. If the freezer isn’t full, you can use newspaper around product to insulate it, but remember to remove when the power comes back on. When power is restored it is strongly advised that fridge and freezer interiors are cleaned.
There are different levels of energy consumption. Which one is the best choice?
A offers a lower energy consumption. This is better for the environment and for your wallet.
How can I get rid of unpleasant odors in my refrigerator?
Clean the inside with a mild cleaning detergent.
What should the temperatures be inside my refrigerator and freezer?
A temperature of 3 to 4°C on average is preferred, with upper and lower limits of 0 to 7°C. At 7°C food will deteriorate more quickly.
How is the water filter changed?
The water filter is mounted in the plinth grill below the doors. It is removed by turning anti-clockwise about a quarter of a turn and pulling forward. The filter handle is transferred to the new filter, by sliding off, and is refitted by inserting with the handle in the vertical position and rotating clockwise until it stops. The filter must be rotated completely, to open an internal valve, allowing water to flow. Certain filters not supplied by KIC may not open the internal valve and should not be used. You may need to press the OK button for 10 seconds to change the flashing F1 to a steady F99.
The drinking water from the dispenser is tainted with a chemical taste.
Drinking water should be used regularly to prevent it lying in the appliance for long periods.
The Red Filter Light on the dispenser is ON. How should the light work?
The life of the water filter is six months. The indicator changes from green to orange at 90% of its life and to red at the end of its life. When the filter is changed the ‘Reset’ button must be pressed for more than 3 seconds, it will then turn green. On early models, the orange light was rather red in colour and could be mistaken for red. Also, the reset button would not reset the indicator to green when it was orange, only when red. It will reset after 3 weeks.
How quickly will the appliance make ice?
The ice maker will not make ice until the freezer temperature is down to -12°C. It will take a day to fill the ice bucket.
I have to defrost the freezer more often than is indicated in the manual. What could be the reason?
The door seal could be worn out. If you close the door with a piece of paper between the seal and the freezer you should not be able to remove it without any effort.
How can I get rid of unpleasant odors in my refrigerator?
Clean the inside with a mild cleaning detergent.
How much free space should I leave open around a refrigerator?
For freestanding refrigerators you should leave 5 cm on top and 10 cm behind the appliance. This will allow heat to be dispatched easily and reduces energy consumption. For built-in appliances the space needed is included in the specifications.
What should the temperatures be inside my refrigerator and freezer?
A temperature of 3 to 4°C on average is preferred, with upper and lower limits of 0 to 7°C. At 7°C food will deteriorate more quickly.
There is water in the bottom of the self-defrosting refrigerator.
The drain tube from the gully at the back of the fridge is blocked. Defrosted water is flowing into the cabinet.
The temperature inside the appliance is too cold/warm.
The optimum normal air temperatures in the centre of cabinets should be as follows; Refrigerator 3.5°C Chiller 0°C Freezer *** -18°C Freezer * -6°C Freezer ** -12°C Freezer **** -24°C (Using Fast Freeze switch. Not a normal running temperature.)
Freezers
What can I do to preserve my food during a power interruption?
If the electricity in your house goes off, the amount of time that the freezer will stay cold varies. A full freezer stays colder for longer than a partially filled one, and a freezer of meat will stay colder for longer than a freezer of ready cooked meals. To preserve the cold temperature for as long as possible, keep the door shut. If the freezer isn’t full, you can use newspaper around product to insulate it, but remember to remove when the power comes back on. When power is restored it is strongly advised that fridge and freezer interiors are cleaned.
What is a Total No Frost fridge or freezer?
Total No Frost banishes ice from the fridge and freezer by blowing chilled air around both to reduce the humidity. Food packaging doesn’t stick together, food labelling stays clearly legible and storage space isn’t wasted by ice build up. Defrosting is never, or almost never necessary.
I have to defrost the freezer more often than is indicated in the manual. What could be the reason?
The door seal could be worn out. If you close the door with a piece of paper between the seal and the freezer you should not be able to remove it without any effort.
There are different levels of energy consumption. Which one is the best choice?
A offers a lower energy consumption. This is better for the environment and for your wallet.
What is the best way to clean my freezer?
Clean both the refrigerator and freezer compartments about once a month to prevent odours from building up. Wipe up spills immediately. Unplug refrigerator or disconnect power. Remove all removable parts from inside, such as shelves, crispers, etc. Hand wash, rinse, and dry removable parts and interior surfaces thoroughly, using a clean sponge or soft cloth and mild detergent in warm water. Do not use abrasive or harsh cleaners such as window sprays, scouring cleansers, flammable fluids, cleaning waxes, concentrated detergents, bleaches or cleansers containing petroleum products on plastic parts interior and door liners or gaskets. Do not use paper towels, scouring pads, or other harsh cleaning tools. These can scratch or damage materials. To help remove odors, you can wash interior walls with a mixture of warm water and baking soda (2 tbs. to 1 qt (26 g to .95 L) of water). Wash stainless steel and painted metal exteriors with a clean sponge or soft cloth and mild detergent in warm water. Do not use abrasive or harsh cleaners. Dry thoroughly with a soft cloth. For additional protection against damage to painted metal exteriors, apply appliance wax with a clean, soft cloth. Do not wax plastic parts.
What should the temperatures be inside my refrigerator and freezer?
A temperature of 3 to 4°C on average is preferred, with upper and lower limits of 0 to 7°C. At 7°C food will deteriorate more quickly.
Will a freezer work properly if it is very cold or hot in my garage?
You must have the temperature set properly. Temperatures should not go below 40°F or hotter than 100°F for proper operation. If temperatures are lower than 40°F your thermostat may not allow the product to turn on based on colder than normal temperatures. The warmer the ambient temperature is (above 100°F) the more the product will run, and it will be less efficient.
What do the lights on the Freezer mean.
The GREEN light indicates that the appliance has an electrical supply. The AMBER light indicates that the fast freeze option is on. The light is combined with a switch. The RED light is warning that there is a high temperature inside the cabinet when it is on.
Why is the Freezer over freezing.
If large amounts of ice form in a short time the following checks should be made; Make sure the Fast Freeze switch is not on. The thermostat should not be on its maximum setting. Ensure that the door/lid is not being held open slightly by the contents of the freezer. Check that the door gasket is in good condition and that it is in contact with the cabinet at all points.
The temperature inside the appliance is too cold/warm.
The optimum normal air temperatures in the centre of cabinets should be as follows; Refrigerator 3.5°C Chiller 0°C Freezer *** -18°C Freezer * -6°C Freezer ** -12°C Freezer **** -24°C (Using Fast Freeze switch. Not a normal running temperature.)

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